Shipping policy
Processing Time:
All orders are made to order and typically require 1-3 business days to process before dispatch. You will receive a confirmation once your order has been shipped.
Shipping Methods & Delivery:
We use Australia Post for most deliveries. In some cases, a courier may be used depending on size of the item being shipped. Estimated delivery times vary based on your location:
Australia Post Delivery Timeframes
Within Australia:
| Service Type | Estimated Delivery Time |
|---|---|
| Parcel Post | 2–5 business days (metro to metro) |
| Express Post | 1–2 business days (next-day delivery within the Express Post network) |
Note: Regional or remote areas may experience longer delivery times.
Please note that delivery times are estimates and may vary due to external factors beyond our control (e.g., postal delays, customs).
Shipping Costs:
Shipping costs are calculated at checkout based on your location and the weight/size of your order.
Tracking:
Where available, a tracking number will be provided via email once your order has shipped.
Customs & Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Incorrect Shipping Information:
Please ensure your shipping address is correct at checkout. We are not responsible for items shipped to an incorrect address provided by the customer.